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Customer Service & Frequently Asked Questions
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Customer Assistance and Frequently Asked Questions

What is The Best Performing Shirt In The World™?

Please visit our ENRO Luxury Performance page to learn more about what makes our shirt the best in the world.

Are the images on your site true to color?

The digital images on our website are as accurate as possible. However, different monitors may cause colors to vary slightly.

Where is the nearest retail store near me?

ENRO is available in hundreds of the finest specialty stores across the U.S. You can find a retail partner near you in a snap - just go to our store locator at the top of our website.

How do I add monogramming to an item?

Monogramming is a great way to make an item uniquely yours, or to make a gift extra-special. Our expertly stitched monograms are available on select shirt styles for an additional $10.50 charge.

Each monogram contains up to 3 alpha and/or numeric characters, on one line, in one location.

When monogramming is available for a product, you will see "Monogramming Options Available" on the product page.

To order:

-Check "Monogram Add Initials" to expand the page to display Monogramming Steps 1, 2, 3 and 4.

-Follow the steps to enter initials, select your monogram location, monogram style, and the thread color you would like to add to the item.

-Be sure to click "Add To Cart" when finished.

All monogrammed item sales are final and cannot be returned.

Please allow 8 to 10 business days for completion.

Is my personal and credit card information safe on your website?

Absolutely! We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In this secure mode, your computer and our server send data back and forth in an encrypted format.

Charges will appear as THE APPAREL GROUP LLC on your billing statement.

If something goes on sale that I just purchased, can I get a credit on the price difference?

If ENRO.com makes a permanent price reduction on a product featured on our web store you may request reimbursement for the price difference within 7(seven) days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices and Final Sale prices are not permanent price changes and are excluded from this guarantee. Contact Customer Assistance to request credit for a price difference.

How do I unsubscribe from the ENRO email list?

You can unsubscribe from all promotional emails by clicking here and entering the email address you would like to remove from our list. You will still receive transactional emails with order confirmations, shipping details and account information from us.

Help? I forgot my password.

If you have forgot your password simply click on the Sign in button at the top of the website and click on the link ‘Forgot my password’ and following the instructions to set up a new password.

How do I care for my ENRO shirts?

Caring for your ENRO shirts is easy. Just follow the simple instructions below:

  • Machine wash warm with like colors

  • Non-chlorine bleach ONLY

  • DO NOT use fabric softener

  • Tumble Dry Low

  • Remove promptly and hang

  • Warm iron if needed

  • We do not recommend dry cleaning your ENRO garments.

What should I do if I want to return an ENRO Product?

ENRO will accept merchandise in its original condition (unworn and unwashed with tags attached) that was purchased from ENRO.com with a valid receipt within 30 days of purchase. Monogrammed items and items marked as FINAL SALE cannot be returned or exchanged.

ENRO items purchased at any other participating retail store or online store that offers ENRO merchandise cannot be returned or exchanged . We cannot accept returns on items that were not purchased at ENRO.com -See more at: ENRO Return Policy

If you are not 100% satisfied with the E-LUXE Performance of our dress and casual shirts, please contact our Customer Service Representatives for assistance.

How do I change my e-mail address?

You can update your subscription preferences any time by going to"My Account".

Does ENRO have a women's collection?

Unfortunately, ENRO doesn't have a women's collection. You can visit our sister site, Foxcroft Collection, to find the same non-iron performance and quality as our men's collection.

What is the history of ENRO?

Almost 100 years ago, Nathan Rosenblum built a dream into reality by bringing to life the ENRO Shirt Company. The company Mr. Rosenblum and his sons created has become a leader in the dress shirt industry. Nathan Rosenblum named the company after himself. (The "En" is for the "N" in Nathan and the "Ro" is from Rosenblum.)

The first dress shirt with the ENRO label was manufactured in 1919. The plant was located at 311 West Main Street in Louisville, Kentucky. In the first year, ENRO employed only twenty people in 22,000 square feet of working space. Bernard and Sidney Rosenblum, two of Nathan Rosenblum's sons were a part of that small team. Before the company could produce a second line, the bottom fell out of the cotton market.

The Rosenblum family stood to lose their newborn dream. Fortunately, these men weren't only dreamers, but marketing geniuses. They decided to give the public something different. Back then, shirts were sold without collars attached and were called neckband shirts. Detachable collars saved on laundering since they were the part that needed frequent cleaning and replacement. ENRO began manufacturing shirts with collars, predominantly button-down oxford styles, and created a demand for their product in a market flooded with collarless shirts.

The dream came to life once again. In the year 1949, ENRO merged with Wilson Brothers. At the time of the merger, ENRO employed eight hundred people and was manufacturing over two million garments including dress shirts, sport shirts, and pajamas.

As the inventors of 100% Cotton Non-Iron Shirts, ENRO can be found in the finest specialty retailers from coast-to-coast and through ENRO.com. The company's success is no mystery: The highest standards of production, quality details, leading edge innovation and superb service have all contributed. Today, the ENRO brand not only designs and crafts The Best Performing Shirt In The World™, with five patented E-LUXE technologies in every garment, they also craft superior quality Neckwear, Pants, and Accessories.

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Shipping Information

What do I do if my item arrives damaged?

Customer satisfaction is our goal at ENRO.com. Please contact our Customer Service Representatives 1.844.577.ENRO (TOLL FREE), MONDAY – FRIDAY, 8:30AM – 5:00PM CST and we will replace the order.

How do I track my order?

Please click FedEx tracking here and enter your tracking number in the white box.  Once you have entered the full number, click the purple button that reads “Track” found below and to the right of the white box.

Do you deliver on Saturday?

Yes! Saturday is part of FedEx's Ground delivery schedule, so we deliver on Saturday at no extra charge.

How is my order shipped? What are my shipping fees?

We are committed to providing you with quick and easy delivery of your order and are proud to partner with FedEx Ground/FedEx Home Delivery for all of your shipping needs.

  • Always free ground shipping on orders of $99 or more to all contiguous US customers
  • Saturday Delivery
  • Pick up packages on your schedule.

    • Re-route your packages to be shipped to a FedEx Ship&Get® locker and pick them up anytime, 24/7.
  • Expedited shipping options available

    • FedEx Standard Overnight®-Delivery the next business day in the afternoon by 3 p.m. to most areas.
    • FedEx 2Day®-Second-business-day delivery by 4:30 p.m. to most areas.
    • Costs for expedited shipping options vary depended on order weight and delivery location. Please see our checkout for accurate shipping costs for your order.

When will my order be shipped? When will it arrive?

If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday after 1:00pm EST or during the weekend, the order will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Your order will arrive according to the type of shipping you selected.

Can I change my shipping information after I have placed an order?

Please contact the ENRO Customer Service Team for assistance:

1.844.577.ENRO

Monday – Friday 8.30am-5pm CST.

Do you offer expedited shipping options?

Yes, the following expedited shipping options are available.

  • FedEx Standard Overnight®-Delivery the next business day in the afternoon by 3 p.m. to most areas.
  • FedEx 2Day®-Second-business-day delivery by 4:30 p.m. to most areas.
  • Costs for expedited shipping options vary depended on order weight and delivery location. Please see our checkout for accurate shipping costs for your order.

Do you deliver internationally?

At this time, we only ship within the USA.

Ordering Information

How will charges appear on my billing statement?

Charges will appear as THE APPAREL GROUP LLC on your billing statement.

How do I use a promotion code?

Some offers and promotions are exclusive to Account holders only and may not be valid for Guests.

Steps for redeeming a Promotional Code:

Enter your Promotional Code on the Checkout page

Codes are case sensitive.

Click "Apply"

You will then see the discount being applied to the total cost breakdown

If your Promotional Code qualifies, your deduction will be displayed in the payment summary

Please note that we reserve the right to cancel orders in the event that an unauthorized promotion code is used.

Do I need an account to make an online purchase?

No, you may check-out without creating an account, just click the "Continue Checkout" button to continue as a Guest. Accounts are helpful for those who wish to store billing information. Some offers and promotions are exclusive to Account holders only and may not be valid for Guests.

Which forms of payment do you accept?

We accept all major credit cards including American Express, Visa, Mastercard and Discover. You may also use PayPal to pay for your order. We do not accept CODs, Layaway plan, Personal checks, Money orders.

Charges will appear as THE APPAREL GROUP LLC on your billing statement.

Can I view the status of my order?

Registered users can check the status of all orders placed in their customer account profile. If you have purchased an item as a Guest, please refer to your order confirmation email for more information. Once an order has shipped, you will receive a separate shipment confirmation email that will contain your FedEx tracking information.

My discount code isn’t working, why?

Please check to ensure you that you have the correct code and it is valid. Some codes require you to be logged in to your account.

Your New Customer code can only be used once and is not valid on ENRO Outlet Store, Sale and Clearance items and cannot be combined with other offers, applied to previous purchases, or used for the purchase of Gift Cards.

If you continue to have issues with a code, please contact the ENRO Customer Service Team for assistance:

1.844.577.ENRO

Monday – Friday 8.30am-5pm CST.

How do I know if ordering online is secure?

We’ve partnered with Braintree and PayPal, trusted payment gateways, to ensure that your personal information stays secure. In addition, we provide the highest level of SSL encryption and ensure that our web hosting is on modern, updated infrastructure. Your credit card number is not stored. Please check out our privacy policy for more information.

Can I see a record of my transactions with ENRO.com?

By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with ENRO.com by contacting our Customer Service Representative.

Does ENRO take telephone orders?

Yes, ENRO takes orders by phone. Please call the ENRO Customer Service Team for assistance:

1.844.577.ENRO(3676)

Monday – Friday 8.30am-5pm CST.

How do I use my SHOPPING BAG?

Items you place in your Shopping Bag will remain there until you purchase them or remove them. Exception: If an item in your Shopping Bag goes out of stock before you complete your purchase, it will automatically be removed.

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